Reference

alexsabet Legal for Indonesian Accounts

alexsabet Legal sets out how account access, wallet use and policy requests work for you in Indonesia.

Account termsData choicesWallet conditionsPolicy contact
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alexsabet alexsabet Legal for Indonesian Accounts
HELP WITH TERMS

Policy Help Beside Your Cashier Path

A clear contact route matters when a Legal question affects your account or wallet status.

Account access Use the support link inside your signed-in account when phone verification, eligibility wording or…
Wallet status For DANA, OVO, GoPay, QRIS or bank transfer questions, open the cashier path and…
Policy request Ask through the account support route when you want a clause clarified, a record…
HOW WE HANDLE DATA

Data, Cookies and Account Records

Legal clarity also means knowing what happens to the details connected with your account. We use account records to apply access conditions, verify wallet activity and respond to policy requests.

Account details

We use the phone number and account details you submit to complete phone verification, connect policy requests to the right record and apply access conditions where local law permits.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt may be checked against your account reference. This helps us investigate a status question without relying on an unclear payment description.

Cookie choices

Cookies can keep your session, selected language and policy preference available while you move between account and cashier pages. You can adjust browser cookie controls, though some account steps may then need repeating.

Account security

Keep your phone and login details private, and contact us through the signed-in support route if an account step looks unfamiliar. Phone verification is required before account access is enabled.

Record retention

We retain account, payment and support records for the period needed to operate the account, address disputes and meet applicable legal duties. A retention question can be sent through policy support.

Change requests

You can ask to correct account details, clarify a Legal clause or request a data-handling change through support. Include the affected record and your account contact so we can assess the request.

Answers About alexsabet Legal

These Legal answers address the account, data and payment questions you are most likely to have before opening an account. We keep the wording practical, but the terms shown for your account remain the controlling details where local law permits.

You can open the Legal page from the site footer and account area. Read it before completing phone verification, especially the sections covering access, wallet records, policy changes and contact requests.

Access depends on local law. The Legal conditions apply to an account only where local law permits, and the access status shown after your account details and phone verification are checked.

We require accurate account details and phone verification before access. Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account may be reviewed when a wallet question needs checking.

Yes. Send the correction request through the signed-in support route with the affected detail and your account contact. We will assess the record, confirm any needed verification and explain the next step.

Our Legal terms explain that cookies can retain your session and policy choice while you move through the mobile account path. Browser controls can remove them, but some access steps may need repeating.

Include your account reference, payment rail, receipt and visible status message through the cashier support path. These details let us compare the wallet event with the relevant account record.

Use the policy support route and identify the account record or payment reference you mean. We can explain the applicable retention reason and assess a request where local law permits.

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